Effective Date: July 12, 2025

At Mike Decor & Interiors, we value your satisfaction. Please read our Refund and Returns Policy carefully:

1. Eligibility for Returns

  • Returns are accepted within 7 days of purchase/delivery.
  • Products must be unused, in original packaging, and in resalable condition.
  • Proof of purchase (receipt, invoice, or order confirmation) is required.

2. Non-Returnable Items

  • Customized items (e.g., made-to-measure curtains, blinds, or wallpapers cut to size).
  • Used products, clearance items, or products damaged due to customer mishandling.

3. Refunds

  • Approved refunds will be processed within 7 working days.
  • Refunds will be issued via the original payment method (M-Pesa, bank transfer, or cash).
  • Delivery fees are non-refundable.

4. Exchanges

  • Where possible, you may exchange an item for a product of equal or greater value.
  • Any price difference must be covered by the customer.

5. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 24 hours of delivery.
  • We will arrange inspection and, where applicable, offer a replacement, repair, or refund.

6. Delivery Timelines Reminder

  • Standard delivery is same-day within Nairobi and within 48–72 hours outside Nairobi.
  • Refunds and returns apply after these standard delivery timelines have elapsed.

Contact Us

For support, returns, or delivery inquiries, reach us at:

Phone: 0711 781 196
Visit Us: Benjoe House, Tsavo Road, Nairobi CBD